Hey all- Jack Wylder here. My lovely and ever patient wife and partner in crime Jill put a post up on Facebook this morning that I wanted to share here for better visibility:
I need to request y’all have a bit more patience with us. The amount of emails I received in the past two days regarding coins has quadrupled and all the same theme.We are a small two person team Jack and I. We turn into a three person team for fulfillment with the help of 1 of 4 fantastic helper-bees. If your tracking email shows shipped but no movement in a few days please don’t worry. That just means the carton was too heavy for me to lift due to the large quantity of well… heavy metal. It had to wait for Jack to cart it to USPS or UPS after or before his day job. Your package is not necessarily lost. I literally cannot even call a package lost for 30 days per the carriers… Please Please have just a bit more patience, we are doing all we can as fast as we can to get those coin orders to you.
In regards to Wendell… Still no word and trust me we are even more anxious than you are. We never planned for this simple venture to turn into a 6 month nightmare. #FreeWendell
I’m using another vacation day today and we’re going to push hard to get the final orders out. To better explain the situation with the Wendell Plushies- US Customs has taken the shipment and put it in a secure location. We’ve been waiting for months now for them to make a decision on whether to let this many manatees into the country, but until they do there’s really not much we can do. Dolphins, man. Dolphins. I promise you we’ll let you know just as soon as we know anything- we’re even more frustrated than you.
Edited to add: All of the coin orders have now been processed- I’ll take them to the carriers first thing in the morning so they will hopefully all arrive before Christmas. Hooon!