And now a message from Jack. The short version is, he’s working on it. Some of you need to quit yelling at him. -Larry
Jack Wylder here, updating as requested on the progress of the coins.
I apologize in advance if this sounds like I’m making excuses- I’m not. This is an explanation of the behind the scenes sausage making and might help explain why while many other have, *you* haven’t gotten your coins yet.
The idea behind this was that we could offer Larry’s fans something cool they could enjoy and show off to their friends, while making a few bucks for ourselves on the side. We were very upfront at the beginning of how the process goes: Design phase, Ordering phase, Production phase, Fulfillment phase. The first two phases went swimmingly. Oh sure there were some hiccups on the back end side of things, but smoothly enough. We had some hold ups last time on the coins (I think it took 4-5 months last time just to get the coins) so we learned from our experiences and this time had the production of coins done in about 6 weeks. (Great job, Brenda!) The lighters were the hold up this time, but even that just put us a few weeks behind. Fulfillment IS going slower than anticipated (I was unemployed when we kicked this off) but still within the predicted time frame (allowing for the delay with the lighters). This coming Monday is the big push- I have several stay at home mothers who are coming over to help me pack orders (and make themselves some extra cash for Christmas) as we had planned. Still, I am bombarded by the question daily “where are my coins??”
That’s probably a good place to stop reading if you’re just looking for an update. Production set us slightly behind schedule, but we’re pushing hard and hope to have all orders shipped in time for Christmas. You’ll get an email with a tracking number when yours is ready to ship and you’ll be able to track it through the system. Thank you for your support!
Ok so here’s the exciting behind the scenes snapshot of my life right now that explains why you haven’t gotten yours yet:
Up at 4:30am, out of the house by 5:15am-5:30am
Get to work sometime between 6-6:30am
Leave work 3-3:30ish, home about 4:30pm-5:30pm (depending on traffic)
Dinner/family time 5:30/6:00pm- 6:30pm/7:00ish
Bath time with my son 7:00-7:30pm
Pack coins 7:30-8:30pm
Time with my wife/watch a show while packing coins 8:30-9:30
9:30-10:00 pass out
rinse lather repeat M-F
On a good day I might get 10-20 orders packed. I had north of 700 or so when we began so yours is no doubt in there somewhere.
Weekends: cub scouts, family time, volunteering at the church, honey-dos, packing coins, and occasionally attempting to do something non-mandatory. There was also a pretty important business trip in there that took up a week of time.
Want to know how I spent my 45th birthday? I had a nice lunch with my family and… packed coins all day.
First day off from work in like three months- guess how I spent it? Organizing the spreadsheet so I can actually print the labels instead of hand writing them like I have been. The postal system doesn’t like first and last name being joined in one cell which is of course how Shopify exports so it’s not quite as easy as you might think. Fortunately I have a boss who is a friggin wizard when it comes to Excel- on top of that he’s a member of the Monster Hunter Nation so he’s bent over backwards to help me with this. (David, I owe ya big!)
I’ve had the final components I need to be able to start shipping for about a month, so the shipping portion of the show has NOT been going on that long.
Here’s the extra bit on top of that list that helps me fill in any “free” moments I might find: answering the emails. Oh the emails. Here’s what the emails look like in a normal week:
1 person writing to thank me for the awesome coins.Thank you! You make the project worth doing.
16 people politely inquiring as to the status of their coins. Fair enough, although like I said I’ll update as soon as there’s anything worth updating besides ‘still packing- yours is coming up at some point.’
37 people asking why they can’t order patches. Again- the store is closed until these are all done. I am NOT taking new orders while frantically trying to fill these existing ones. (First rule when you find yourself in a hole: stop digging!)
8-15 people sending one line emails like ‘where are my coins?!’ or ‘its been three months and I want my coins!’ ‘Are you shipping my coins or do I have to call a lawyer?’ or my favorite- ‘I’m copying Larry on this so he can set his employee straight!’ Let me clue you in here folks, Larry is more my partner than my boss on this. Larry and I go way back (back before he was Larry F Correia, NYT Best Selling Author and ILoH- back when he was just Larry.) Part of our deal is that I handle this so Larry can write. Interrupting his writing to tell him you’re not happy isn’t productive- the most you will possibly inspire is on our next phone call he *might* ask me what the deal was with that one jackass who had to email him and you might possibly delay his next book ever so slightly. I am severely tempted to just start automatically refunding any orders from people like this. I have a waiting list of people who would be happy to take these orders in your place.
I have to balance all of this with the fact that a) I genuinely respect and even like a majority of the Monster Hunter Nation and take a lot of satisfaction with having them pleased with the results of a project and b) even those I don’t necessarily like are b1) paying customers and b2) fans of one of my closest friends and I REALLY don’t want to screw that up for him- if ever there was a person who deserves their success it’s Larry.
So there ya go, folks. That’s as complete of an update as I can possibly give you. I’m working on getting you your coins, but I don’t have a magic wand or a shipping department to do my bidding. I promise you I will get these to you just as quickly as I can and that I want all orders filled much, much more than anyone else.
Happy Holidays and I’ll let you know how Monday goes…